Terms and conditions
GENERAL CONDITIONS OF SALE AND USE OF THE SITE
www.grimoldiwatches.com is a site owned by GRIMOLDI srl, a company with registered office in Piazza Duomo, n. 21 - 20121 Milan, Italy, registered with the Milan Business Register with REA MI-75656, SHARE CAPITAL & euro; 49.920,00 - VAT / Tax Code 00722480159 - certified email: grimoldi@pec.it. By accessing and using the site www.grimoldiwatches.com the user, exclusively of age, accepts the general conditions set out here. In case of non-acceptance of the general conditions, the user is invited not to continue using this site.
INTELLECTUAL PROPERTY
The full content of the site, composed by way of example but not limited to photographs, images, videos, sounds, texts, data sheets, graphic settings, color palettes, programming codes, software and, in general, everything that is visually and technically on the website www.grimoldiwatches.com it is to be considered the property of Grimoldi srl (hereinafter referred to as Grimoldi); even partial reproduction is forbidden, unless previously authorized.
BRANDS AND LOGOS
The Grimoldi brand, in its variants and in the graphic version are registered trademarks and belong to Grimoldi. The use, reproduction and sharing are prohibited, unless previously authorized by Grimoldi. The use of the trademark for purposes not related to the site itself or for the promotion not agreed with Grimoldi will be punishable by law. Furthermore, the related second and third level domains are to be considered protected. These are the only official Grimoldi domains. Any other domain bearing the name "Grimoldi" in forms that differ from those mentioned above will in no way be attributable to Grimoldi. Are to be considered official pages those showing the company data on each page. The site www.grimoldiwatches.com may contain links to external sites. All links on the site, which lead to sites not owned by www.grimoldiwatches.com, have been authorized and expressly inserted by Grimoldi. By clicking on the relevant links, the user agrees to access external sites not owned by Grimoldi, sites in which privacy and cookie information are directly managed by the owners of the same and do not follow the information herein. The acceptance of the privacy and cookie information on the website www.grimoldiwatches.com is not transferable to external sites not owned by Grimoldi; the user is therefore invited to read the information specified in each external site reached through a link on www.grimoldiwatches.com.
CONDITIONS OF SALE
PRODUCTS
All products for sale on www.grimoldiwatches.com are the property of Grimoldi. By confirming the order, the customer expressly accepts the conditions of sale indicated here and the information on privacy and on cookie you agree during navigation. After the confirmation of the order, the procedure of preparation and shipment of the order is started and together with the issuance of an invoice or a receipt following the payment of a fee; in both cases the documents are issued by Grimoldi and sent to the customer deferred to the email address indicated in the data entry phase. The prices of the products are expressed including VAT and include the costs of packaging the single product, but do not include any shipping costs indicated in the closing phase of the order. The products that can be purchased on www.grimoldiwatches.com are only those present on the site at the time of purchase for the amounts that appear on the site at the time of purchase: any lower prices & nbsp; due to special offers published previously should no longer be considered as being valid if the offer has expired at the time of payment; in the event of any unavailability of the displayed product due to unavailability of the same, Grimoldi undertakes to offer an alternative to the unavailable product or to refund the amount paid for the purchase. Grimoldi will notify with specific written information of the unavailability within 30 days and will refund the price paid within 30 days. Each product is clearly described in respect of the actual characteristics, however the means used for the representation of the product, such as photographs, videos, texts and technical drawings on the site, as well as the digital media (computer, tablet or smartphone) used by the customer to display the products may not best represent the product itself, so & eacute; some characteristics such as colors, shapes or sizes in the images may differ from the actual ones. Grimoldi undertakes to describe and represent the product in the best possible way, making itself available to any clarifications on the product or to provide additional descriptive material. All products that can be purchased on www.grimoldiwatches.com are original and supplied directly by the manufacturers of the same (eg: Armani, Casio, Seiko, etc.). Grimoldi collaborates directly with the manufacturers of the items sold and has always been committed to the dissemination of original products. No product on the site is in any way attributable to non-original reproductions and / or imitations. It is also possible that some companies use the Grimoldi logo in its non-compliant form or variants to market non-original products; for this reason we invite customers to carry out the necessary checks when closing the order and to contact us by phone for any doubts, remembering that the only reference address of the Grimoldi site is https://www.grimoldiwatches.com.
PURCHASE
To complete the purchase, the customer must necessarily enter the data necessary for billing and delivery of the product and must also accept the information on the processing of personal data. Failure to enter some data or failure to fully accept the information, affects the possibility of completing the order. After the payment verification, automatic for digital payments or manual in case of bank transfer, the order is processed and specifically: the product (s) are grouped and placed in cardboard boxes, of variable size depending on the content, bearing the Grimoldi logo; then the package is sealed with adhesive tape bearing the Grimoldi logo and the shipping label is affixed to it. The next step involves the daily collection by the logistics services affiliated with Grimoldi. Delivery to the customer is therefore assigned to companies outside Grimoldi, which undertake to respect the times and methods indicated on the site. Any inconsistencies in the data entered during the order phase (for example addresses or names) may lead to delays in delivery or in some cases the non-delivery of the order: in such cases Grimoldi is exempt from any responsibility and duty to reimburse the amount paid. . Grimoldi is committed so that & eacute; the goods are delivered within the terms indicated on the website www.grimoldiwatches.com, maximum within 30 days from receipt of payment, however declines all responsibility for any delays due to logistics partners and the consequent inconvenience / damage suffered by the customer due to the delay itself . Within the delivery date, the customer can exercise the right to cancel the order not yet processed or withdraw within 10 days after receiving it by contacting Grimoldi directly via email at shop@grimoldimilano.it. Grimoldi may cancel the order at any time if, at its sole discretion, technical causes, supply difficulties or commercial reasons should arise. Any defects in the goods (damage during transport) must be reported within 14 days of delivery. After this deadline has elapsed, the goods can no longer be replaced.
TERMS OF PAYMENT
The following payment methods are allowed:
- By credit card belonging to the circuits VISA, VISA ELECTRON, MASTERCARD, AMERICAN EXPRESS, CARTA SI e AMEX.
The credit card payment system is guaranteed by Nexi of the UBI Banca Group. - Via PayPal
The safest, easiest and fastest payment solution.
PayPal is the world leader in online payments: it's free for buyers, payment is secure and accepts credit card payments. - Through Soisy Only Italy
Buy now what you love, pay after a little at a time.
Soisy allows you to pay for your order in 3 installments, without interest and in total safety.
You can choose to pay with Soisy for orders over € 250. - By bank transfer in advance payable to GRIMOLDI SRL
Banca INTESA
IBAN code: IT79G 03069 01626 100000122095
BIC code: BCITITMM
Remember to indicate your order number in the reason for payment.
SHIPPING COSTS, DUTIES AND TAXES
If the Products must be delivered in a country outside the European Union, the total price indicated in the order, and referred to in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the products will be delivered. The Consumer is invited to inquire with the competent bodies of their country of residence or destination of the products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the products. Any additional costs, charges, taxes and / or duties that a country may apply, for any reason whatsoever, to the Products ordered on the basis of these general conditions of sale are the sole responsibility of the Consumer. An extra contribution will be requested for shipping costs: of € 10.00 up to 300.00 € expenditure and € 19.00 for spending over € 300.00.
For special shipments (for example Insured, non-European destinations, special packaging, etc etc ...) we reserve the right to agree on the contribution from time to time.
RIGHT OF WITHDRAWAL AND RETURN
Sales of products via the Internet are governed by articles 50 et seq ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods for purposes not related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity. professionally carried out. The consumer, within 14 working days of receipt of the goods, must send an email to the Grimoldi Customer Service shop@grimoldimilano.it and communicate his will to withdraw from the contract by returning the product purchased at his own expense with consequent right to reimbursement of the expenses incurred.
The right of withdrawal is completely lost in cases where Grimoldi Milano ascertains:
- Even partial use of the asset;
- The lack of the external packaging and/or the original internal packaging;
- The absence of integral elements of the product (accessories, parts,..);
- Damage to the product for reasons other than its transport;
- Personalized goods or goods with modifications to the strap (e.g. changing the size of the strap) are excluded from the right of withdrawal.
Within the maximum term of 14 days from receipt of the return form and the goods, Grimoldi will make the credit transfer of the exact amount paid for the purchase of the returned goods only (shipping costs are not refundable): the customer will have the burden of providing the bank details where to transfer the credit. Please return the goods or hand them over to us at Grimoldi Milano Piazza Duomo 21 - 20121 Milano, Italia , without undue delays and in any case within 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the expiry of the 14-day period. You will bear the direct costs of returning the goods.
The commercial policy of Grimoldi has the sole purpose of satisfying the customer, which is why we make ourselves available to replace or refund products that the customer does not consider corresponding to their expectations. The purchase made at www.grimoldiwatches.com is covered by the standard international guarantee that the manufacturers of the goods provide with the products (eg Armani, Casio, Seiko, etc.) and that they also offer in all their direct or authorized stores around the world.
Upon delivery of the goods, the consumer must promptly check the integrity of the packaging: if it is visibly damaged, the consumer can refuse delivery or make a reservation ("accepted with reserve") on the delivery note countersigned by the carrier. Failing this, LOSS THE RIGHT TO REPLACE the goods or to compensation for transport damage. If the packaging is intact, but the product inside is damaged, the consumer can communicate his reservation by registered letter with return receipt (or to the customer service email?) Within 8 days of receipt of the goods.
In the event that the buyer, who makes a purchase on the site www.grimoldiwatches.com, selects the form of payment with the PayPal system, where later the same buyer requests a refund for any reason and for any reason of the amount paid, this refund it will not include the fees withheld by PayPal (equal to a fixed sum of 0.35 € plus a variable sum from 3% to 5% of the amount paid depending on the country) but only the net of the transaction.